Job Description

We're hiring a Customer Service & Work Order Coordinator to support our National Accounts team in Irvine, CA . This role involves dispatching, managing work orders, coordinating inspections, and building strong relationships with clients and vendors. This role is fully onsite and pays $22/ hour.

🛠️ What You'll Do

Customer Service & Communication

• Build professional, positive relationships with customers and subcontractors

• Communicate via phone and email regarding service status and updates, up to 300 outbound emails a day

• Provide timely follow-ups and ensure high-quality service

Work Order Management

• Receive, dispatch, and track work orders

• Keep all order statuses updated in the Great Plains system

• Share schedules, estimated completion, and close dates with clients

• Monitor daily progress and ensure timely completions

• Request inspection POs and dispatch inspection work orders

• Follow up weekly on inspection completions and results

Proposal & Inspection Coordination

• Request proposals for repairs or corrective services

• Ensure affiliates submit reports, paperwork, and invoices on time

• Track inspection results and submit to National Accounts

Reporting & Internal Communication

• Review call analysis reports and provide updates on open work orders

📊 Billing System Tasks (National Accounts Workflow)

• Review exception and mark-up queues daily

• Properly mark-up and price all services and inspections

• Ensure all paperwork is complete and accurate before invoicing

• Verify NTE (Not to Exceed) amounts on customer POs

✅ You're a Great Fit If You Have:

• Strong communication and organizational skills

• Experience with dispatching or work order systems

• Detail-oriented mindset with a customer-first attitude

• Familiarity with Microsoft Great Plains (a plus!)
  

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

For subcontractor, Local area,

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